At The Wonder Jackets, customer satisfaction is our priority. We want you to feel confident in your purchase, and we’re here to help if something doesn’t meet your expectations. Please read our refund policy carefully to understand your rights and obligations.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- The item must be returned within 30 days of receipt.
- The item must be in its original condition, unused, unwashed, and with all tags attached.
- Items that are damaged, defective, or incorrect upon arrival are eligible for a full refund or replacement.
Note: All shipping costs for returns and exchanges are the responsibility of the customer.
2. Non-Refundable Items
We do not accept returns or issue refunds for:
- Items marked as final sale.
- Customized or personalized leather jackets or other outerwear, except in cases of defect or incorrect delivery. Customers are notified of these exclusions before purchase.
- Items damaged due to misuse, improper care, or wear and tear.
Note: All shipping costs for returns and exchanges are the responsibility of the customer.
3. Process for Refunds
To initiate a refund, follow these steps:
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Contact Us: Email our customer support team at info@thewonderjackets.com with your order number, a description of the issue, and photos (if applicable).
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Approval: Once your request is approved, you will receive instructions for returning the item.
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Return Shipping: Customers are responsible for the cost of return shipping, except in cases of damaged, defective, or incorrect items. Customers must send the product back to the designated sender location provided during the refund process.
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Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets our refund criteria.
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Refund Issuance: Approved refunds will be processed within 5-7 business days to your original payment method.
4. Exchange Policy
If you wish to exchange an item, follow the same steps outlined above. Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund instead.
5. Order Cancellation Policy
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Before Production Begins (Within 24 Hours): Orders can be canceled for a full refund.
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After 24 Hours but Before Production Begins: If the order is canceled after 24 hours but production has not started, a deduction of up to 10% of the paid amount may apply to cover administrative costs.
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After Production Begins: Once production has started, cancellations are subject to deductions of up to 35% of the payment to cover production costs.
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After Shipment: Orders cannot be canceled after shipment. Customers can initiate a return within 30 days as per our refund policy.
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Custom-Made Products: Due to the nature of custom-made products, cancellations after production begins may not be possible. Customers are encouraged to review their order details carefully before confirming the purchase.
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or payment account for pending transactions.
- Contact your bank, as processing times may vary.
- Refunds processed through third-party gateways may take additional time based on the provider’s processing timeline.
- If you still have not received your refund, contact us at [email address].
7. Production Units
Our products are crafted with care in our production units located in Pakistan, Bangladesh, and China to ensure the highest quality and craftsmanship.
8. Contact Us
If you have any questions about our refund policy or need assistance, please contact us at:
Email: info@thewonderjackets.com
Thank you for shopping with The Wonder Jackets. We value your trust and are committed to providing you with high-quality products and excellent service.
